FAQS

Ordering :

We are a genuine retailer of AU Online White Dust Market. AU Online White Dust Market has become the most famous brand in the White Dust black market, and we are proud to be their biggest retailer.
The orders take place only through our website and the shopping cart. We do not accept orders through E-mail.
Our server is under the responsibility of a dedicated professional team where their main task is to secure and make sure that all is working in perfect condition in order to offer the best shopping experience. Our database is entirely encrypted, it's impossible for a third person to intercept our customer's information. You may notice that our website is SSL-HTTPS secured (Green locker in your navigation bar), very few websites in our market offer such securities to their customers. We give a priority to discretion and ensure the highest anonymity to our clients.
We are shipping to all countries.
No, we do not require a minimum order.
Pending / Awaiting Payment info: Order confirmed, we are waiting as you are providing the "PAYMENT INFORMATION" for your order. Withdrawing Money: Your funds are being withdrawn at the bank. Awaiting Bank Wire: We are waiting for your bank transfer to reach our bank account. Semi-Shipped: One or several items is missing to complete the shipment of your order. You order might have been shipped partially and the remaining of the order will be shipped as soon as we restock. In some cases, the whole order is being on hold if several products are out of stock. Shipped: Your order is fully shipped; a tracking number is available in your account at "ORDER HISTORY". Payment information Wrong!: The information you provided about your payment is incorrect or does not match.
Just place a new order, no need to contact Support. The old order will be automatically deleted by our system after 10 days.
Yes! Our system automatically dispatch Email at each step of the ordering process ( ORDER PLACED / PAYMENT INFORMATIONS RECEIVED / ORDER SHIPPED )

Payment :

Bitcoin : Our preferred method and we strongly advise you to use it for a smooth & fast ordering process.
Forward The payment Receipt or details to Us. Once we confirm the payment, we will package your order and register it for delivery. We will also provide you with the tracking number and the link of courier to track the shipment
You can purchase Bitcoins with credit cards at https://buy.coinbase.com/. You don't need to create an account there.
Click to https://buy.coinbase.com/ The link will open to a new tap and you will see (Buy Bitcoin with a Debit/Credit Card) Below is BOX ( Visa® and MasterCard® accepted here) 1)Enter Amount 2)Enter the bitcoin address we provided. 3)Click Continue. Next. 4)You will be ask to fill out Credit Card details, once you are done. 5)Click Pay. Next. 6)Verification code will be send to your phone number or email. 7)You are going to enter the code sent to you. 9)Payment is done and bitcoin sent to our bitcoin wallet address.
Make sure you submit the "SCREENSHOT OF PAYMENT INFORMATION”. If you do not, we will be unaware that you paid your order!

Shipping & Delivery

Anonymity is our priority. It's impossible to guess what the parcel contains and from who it's coming from since we do not write our company name anywhere on the packaging.
We ship from various location including North America and the European Union.
Once a payment is received, we ship within 24-48 hours on business days. Below is the expected delivery time after an order has been updated as "SHIPPED" : - 24 Hrs - 48 Hrs - 72 Hrs Keep in mind that these are "estimated numbers". We have no hands over the courier company that is going to deliver your parcel.
Once your order has been updated to "SHIPPED", you are requested to keep following your Tracking Number on courier link. If your parcel is not delivered after 20 days from the shipment date, please get in touch with our support team. Delays happen and are often due to (Bad weather, strikes, overload of postal network etc.)

Issues and ReShipping Policies

No problem, damaged orders are fully covered by our reshipping policies. Prior to opening your parcel, take a picture of the Pack (Front and Back). Open it and take a picture of the damaged items. Contact the support team and make sure to provide us the concerned order ID#.
Orders that are returned because you made a mistake while filling out the delivery form will be lost. We use a fictitious return address due to the nature of the business. You will be not covered by our reshipping policies. Takes your time when you Check Out your order to fill out accurate information!!
Usually, if you are not at home, the courier company will leave a receipt for you to pick it up at their Office. They usually keeps parcels 15 - 20 days prior to returning it to sender. Since we provided a tracking number, you are under the obligation to track your parcel and make sure you are present to receive it or pick it up at their Office. Remember, we are not selling candies, so make sure that this does not happen.
Well, if your parcel is not moving for more than 10 days, we consider it as lost. You must contact the support team. You are of course covered by our reshipping policies. NOTE: Avoid contacting us if your parcel is not moving below 10 days. From our experience some parcels are moving again after 5 days locked on the same Tracking status. Bad weather, strikes, and an overload of postal network are the common factors causing this issue.
No refund shall be granted. If you don't need the gear you were about to buy, a store credit that you can use when you wish can be offered. Please contact us